Our Service Guarantee

Cohen & Grigsby lawyers are available via telephone, fax and e-mail.  We are committed to responding promptly and conscientiously to all of our clients’ concerns.  Cohen & Grigsby offers a unique, unconditional service guarantee to all clients:

  • Responsiveness:  First and foremost, Cohen & Grigsby will always respond promptly to communications received from our clients.

  • Problem Solving:  We will help clients anticipate, identify, prevent and/or minimize problems.

  • Frequent Communications:  We will keep clients updated through the mode of communication they prefer.  We will speak with them at the outset of each engagement about staffing,  reporting and billing procedures.  We will also keep them informed of important developments through email, client memoranda, secured website, seminars and the like.

  • Staffing:   Our capabilities and expertise cover a broad range, from senior attorneys to a strong supporting team of personnel, to ensure appropriate levels of staffing.  We will not overstaff cases.

  • Quality:  We will tolerate nothing less than consistent excellence in the provision of legal services to our clients.

  • Avoiding Surprises:  We will not surprise clients with unexpected fees or charges.  All billing issues are discussed and agreed upon in advance.

  • Customized Billing:  We will bill clients on a prompt and consistent basis in accordance with the format that suits their billing requirements.

  • Follow-Through:  We will follow-through on all matters and do what we say we will do -- when we say we will do it.

The counsel selection process can take many turns.  Cohen & Grigsby believes that among the deciding factors in the process are the abilities of attorneys to suggest alternative structures and help define overall needs and goals.  Moreover, attorneys should be experienced and proactive in uncovering ways to meet those needs and accomplish those goals. 

Cohen & Grigsby has the experience and vision to fill this critical role, and the innovation to provide significant value to our clients.  It is the powerful advantage of Progressive Law.